Ah Ha! customer information
Frequently asked questions
The questions we're asked most often. If yours isn't here, send us a message and we'll answer by email.
Last updated: 18 September 2026
How do I place an order?
Choose your size on the item's page, add it to your basket, then go to checkout. Payment is taken on a secure checkout page run by Shopify — we never see or store your card details.
Which payment methods can I use?
The secure checkout accepts the card types shown on the payment page at the time you order. Prices on this site are in pounds sterling (GBP) and include VAT where it applies.
How long will my order take?
Many of our items are sent directly from our suppliers, some of which are outside the UK, so delivery can take longer than a typical high-street order. See our delivery information for current timescales and what to do if an order is late.
How do I choose the right size?
Each item page shows a size guide with measurements. Sizes can vary between suppliers, so please check the measurements rather than relying on your usual size. If you're between sizes, email us before ordering.
Can I change or cancel my order?
Yes. Under UK law you may cancel most online orders within 14 days of receiving them, and you have a further 14 days to send the items back. Full details are in our returns and refunds policy.
What if my item is faulty or not as described?
Contact us and we'll put it right. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund for goods that are faulty, not as described or not fit for purpose.
Do you deliver outside the UK?
Available delivery destinations, costs and timescales are shown at checkout before you pay. Orders sent outside the UK may attract import duties or taxes, which are the customer's responsibility.
How do I contact you?
Email hello@ahhashopping.co.uk or use the contact form. We reply monday to friday, 9am – 5:30pm.