Returns and refunds

Your right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. You then have a further 14 days to send the items back to us.

To cancel, email hello@ahhashopping.co.uk with your order number and the items you wish to return. A clear statement that you are cancelling is enough — you don't need a special form.

Condition of returned items

Please return items unworn and unwashed, with any tags attached, in a condition that allows us to resell them. You may handle goods as you would in a shop; if items are reduced in value by more than that, we may reduce your refund accordingly.

Items that can't be returned

For hygiene reasons, sealed underwear, swimwear and pierced jewellery cannot be returned once the seal is broken, unless faulty. Items made or personalised to your specification are also excluded. This does not affect your rights if goods are faulty or not as described.

Damaged or faulty items — photos required first

If an item arrives damaged or faulty, please email us photos of the damage along with your order number before sending anything back. Our fulfilment partners require this evidence before they will accept a return, so we can't issue return instructions without it. Once we've reviewed your photos, we'll email you the return address and cover the cost of sending the item back.

Free returns

Returns are free. Whether an item is faulty or you have simply changed your mind, we cover the cost of sending it back — email us and we'll confirm how to send your item back at no cost to you.

Where to send your return

Our items are dispatched by our fulfilment partners from more than one warehouse, so returned items go back to the warehouse that sent them — not to our registered office. Please always email us before you post anything. We'll reply with the correct return address for your particular item (your supplier's returns warehouse) and instructions for sending it back. For damaged or faulty items, we can only issue this after we've received photos of the problem. Returns sent without this may be delayed or lost.

• Email: hello@ahhashopping.co.uk
• Monday to Friday, 9am – 5:30pm

Refunds

We refund within 14 days of receiving the goods back (or of proof that you have sent them), to the payment method you used. Refunds include standard outbound delivery you paid; where you chose a faster delivery option, we refund the standard rate.

Faulty or misdescribed goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a full refund within 30 days of delivery, or a repair, replacement or partial refund after that. Email us photos of the fault with your order number (see “Damaged or faulty items” above) and we'll sort it out.

Complaints

If you're unhappy with how we've handled a return, email hello@ahhashopping.co.uk and we'll respond. You can also seek free advice from Citizens Advice.